Frequently Asked Questions

Snorkeling is swimming with fins, a mask, and a tube called a snorkel that allows you to have
your face down in the water and still breathe while enjoying the marine life.

Do you have to swim like Michael Phelps and win an olympic gold medal…no. But to be
successful on our Zodiac Boat Snorkel this should NOT be your first attempt at swimming. If
this will be your first attempt at swimming, please consider our Guided Shore Snorkel instead!

No! Beginners are welcome on both of our tours. If you have never stepped foot in the ocean
or a swimming pool, please consider our Guided Shore Snorkel.

With any extreme sport, there are always exceptions and potential risk. However, in general
snorkeling with a guide is very safe. We provide Boogie Boards, Noodles, Wetsuits and
Snorkel Vest to help ensure everyone doesn’t struggle to stay on the surface. In addition, our
guides are always close buy and will keep a watchful eye out for you and your group!

You can, however, it is a potential for you to lose your contacts. You can always ask your guide
for a prescription mask to keep your contacts safe in your room.

If you are prone to motion sickness it is always a possibility when in moving water. Even more
so from the boat. We definitely recommend taking something ahead of time as we are unable
to provide any refunds for sea sickness. A few helpful hints to help prevent motion sickness if
you are unsure if it will affect you: limit acidic foods such as coffee, pineapple and citrus fruits
and juices prior to snorkeling. If you have extreme motion sickness, we recommend our
Guided Shore Snorkel instead.

For our Guided Shore Snorkel tour we limit to a maximum of 8 snorkelers per 1 guide.
For our Guided Zodiac Boat Snorkel we limit to a maximum of 14 passengers per 1 guide and
1 captain.

Weather forecasting is most likely just like back home…not always accurate. Therefore, we do
use forecast models to look at how conditions may be…but the best fail safe method is to see
it with our own two eyes. Keep in mind that what is happening in one part of the island is NOT

what is always happening in the other. Many times in Poipu it is blue skies and sunny while
overcast and rainy in other parts of the island.

Our tours do operate rain or shine as long as it is safe and we can provide a good experience
for our guests. If we feel we cannot, then we will cancel the tour. If WE cancel the tour there
will be no charge to reschedule or we can offer a refund no problem.

If you choose to cancel the tour for whatever reason, you need to make sure to do it OUTSIDE
our cancellation period of 48 hours. Within 48 hours will be subject to penalties.

No company can ever guarantee seeing marine life for the simple fact that it is wild and may
not stay in the same location we last saw them. Therefore, we cannot guarantee the sighting of
any marine life while on tour with us. HOWEVER, for our snorkel tours, the locations we go are
pretty common locations to see the turtles and our crew will do our best to show you when we
see them!

Yes! All of our guides will have cameras with them. You capture the memories, we’ll capture
the moments! These photos and videos will be posted online after the tour and you’ll have the
option to purchase 1, 2 or the entire album.

Yes! (From the shore). For safety reasons our vessel is NOT recommended for expectant
mothers. Please consider joining us for the Guided Shore Snorkel instead.